Customer Satisfaction Surveys in Real Time

TERMS AND CONDITIONS

Last Updated November 10, 2026

This service is operated by Real-Time Data Solutions, LLC. ON THE SPOT® and SURVEY ON THE SPOT® are registered trademarks of On The Spot Systems, Inc. and used by Real-Time Data Solutions, LLC under license. All other trademarks, service marks, domain names, logos, company names and product names referred to on this site or mobile device are either trademarks, registered trademarks, service marks, domain names, logos, company names or product names of their respective owners.

The software and/or services on the ON THE SPOT web site (https://clients.onthespotsystems.com) and the related family of web sites, including the https://otss.me mobile web site, and apps are subject to copyright laws, patent laws and other intellectual property laws.

For purposes of this agreement, the term "ON THE SPOT" refers to the software and/or services (the "Service") provided by Real-Time Data Solutions, LLC under license from On The Spot Systems, Inc. including the CLIENTS.ONTHESPOTSYSTEMS.COM and OTSS.me web sites. In some cases, ON THE SPOT is neither endorsed by nor affiliated with the company that is the subject of a survey, and the company we're inquiring about may not have commissioned it.

Terms of Use

ANY PERSON OR ENTITY ("User") ACCESSING THE ON THE SPOT mobile application or the WEB SITE (the "Site" or "Service") OR ANY OF THE INFORMATION CONTAINED HEREIN AGREES TO AND IS BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF THIS CLIENTS.ONTHESPOTSYSTEMS.COM and SURVEYONTHESPOT.COM TERMS OF USE ("Agreement"):

This Agreement is a legal agreement between the User and Real-Time Data Solutions, LLC for the ON THE SPOT Software Application Services you use or subscribe to. These Software Application Services include computer software, data storage mechanisms, databases and related designs, printed materials, and online or electronic documentation (Software Application Services, Application Services, or Software). By using the Software Application Services, you agree to be bound by the terms of this Customer Agreement. If you do not agree to the terms of this Customer Agreement, you are not authorized to use the Software Application Services.

1. PAYMENT

You agree to pay all applicable charges under this Agreement, including any applicable taxes or charges imposed by any government entity, and that Real-Time Data Solutions, LLC. may change its minimum pricing at any time. User must supply Real-Time Data Solutions, LLC with correct credit card information, and any changes in credit card validity or expiration date must be updated. ON THE SPOT will automatically renew and charge User's account every month. The charge will be equal to the original subscription price, unless Real-Time Data Solutions, LLC notifies User otherwise in advance.

2. MEMBER ACCOUNT, PASSWORD AND SECURITY

You will receive a password and account designation upon completing the Service's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Real-Time Data Solutions, LLC of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Real-Time Data Solutions, LLC cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

3. MEMBER CONDUCT

You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not Real-Time Data Solutions, LLC, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available via the Service. Real-Time Data Solutions, LLC does not control the Content posted via the Service and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Service, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Real-Time Data Solutions, LLC be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Service.

User agrees not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with ON THE SPOT's web site in any manner. If User in any way Interferes with ON THE SPOT's web site, User agrees to pay all damages incurred by Real-Time Data Solutions, LLC, including any consequential damages, and agrees that the measure of hard to determine damages will be the highest estimate of damages as provided by Real-Time Data Solutions, LLC. User's Interference with ON THE SPOT's web site relieves Real-Time Data Solutions, LLC of any of its contractual or other legal obligations to User, including Real-Time Data Solutions, LLC's obligations under its Privacy Policy. Real-Time Data Solutions, LLC will cooperate with the authorities in prosecuting any User who Interferes with Real-Time Data Solutions, LLC's web site, attempts to defraud Real-Time Data Solutions, LLC, or attempts to defraud credit card companies or any other parties through User's use of Real-Time Data Solutions, LLC's web site or services.

You agree to not use the Service to:

upload, post, email, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
harm minors in any way;
impersonate any person or entity, including, but not limited to, a Real-Time Data Solutions, LLC official, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
upload, post, email, transmit or otherwise make available any Content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights ("Rights") of any party;
upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange or the NASDAQ, and any regulations having the force of law;

Violation of any of the items in this Section relieves Real-Time Data Solutions, LLC of any of its contractual or other legal obligations to User, including Real-Time Data Solutions, LLC's obligations under its Privacy Policy.

Real-Time Data Solutions, LLC reserves the right to refuse any or all service to any User for any reason, at any time, at Real-Time Data Solutions, LLC's sole discretion. User agrees that Real-Time Data Solutions, LLC may block its IP address or addresses at any time, and at Real-Time Data Solutions, LLC's sole discretion, thereby disallowing User's continued use of Real-Time Data Solutions, LLC's web site.

4. COMPLIANCE WITH AGREEMENT AND LAWS

Both User and Real-Time Data Solutions, LLC will comply with all applicable federal, state and local laws, regulations and common carrier communication tariffs, including, without limitation, all laws and regulations regarding data privacy and communications. For example, the parties will comply with the CAN-SPAM Act of 2003 ("CAN-SPAM"), the Children's Online Privacy Protection Act of 1998 ("COPPA") and applicable state laws and regulations, each as may be or have been amended.

You shall use the survey tool only in compliance with this Terms of Use, the FTC's CAN-SPAM Law, and all other applicable U.S., state, local, and international laws (including, but not limited to, policies and laws related to spamming, copyright and trademark infringement, defamation, privacy, obscenity, and child protective email address registry laws).

You also agree not to intentionally or unintentionally violate any applicable local, state, national, or international law, including, but not limited to, regulations promulgated by the U.S. Securities and Exchange Commission, any rules of any national or other securities exchange, including, without limitation, the New York Stock Exchange, the American Stock Exchange, or the NASDAQ, and any regulations having the force of law.

Although Real-Time Data Solutions, LLC has no obligation to review the content provided by you or your use of the Data Collection and Survey Tool, Real-Time Data Solutions, LLC may do so and may block any email messages and or terminate any use of the Survey Tool that Real-Time Data Solutions, LLC believes may be (or is alleged to be) in violation of the foregoing.

You also agree not to upload survey links to message boards or newsgroups without express permission.

5. ANTI-SPAM

Email and Prohibited Content

Email messages sent in connection with the Data Collection and Survey Tool must contain an "unsubscribe" link that allows subscribers to remove themselves from your email messages. You acknowledge and agree that you will not hide, disable, or remove or attempt to hide, disable, or remove the opt-out link from the email invitation. You will actively manage and process unsubscribe requests received by you directly within ten days of submission, and update your email lists and address books to reflect the unsubscribe requests. You are responsible for ensuring that during use of the Data Collection and Survey Tool your email messages do not generate a number of spam complaints in excess of industry standards. If Real-Time Data Solutions, LLC determines that your level of spam complaints is higher than industry standards, Real-Time Data Solutions, LLC, at its sole discretion, has the right to terminate your use of its Survey Tool.

Permission Lists Only

Real-Time Data Solutions, LLC has a zero-tolerance spam policy. Subscriber accounts will be terminated for sending unsolicited email messages. This means that all recipients sent to must have opted in to receiving communications from you, the sender.

You can only use ON THE SPOT to send emails to lists of people that gave you permission to email them. If you don't have proof that each recipient on your list opted in for your emails, don't import them into ON THE SPOT.

We prohibit the use of third-party, purchased, rented, or harvested mailing lists. Real-Time Data Solutions, LLC will terminate accounts violating the foregoing.

You cannot mail to newsgroups, message boards, distribution lists, or unsolicited email addresses.

You agree that you shall not utilize the Survey Tool to send any commercial electronic mail messages (as defined in the CAN-SPAM Act of 2003) to any recipient who has opted out, unsubscribed, or otherwise objected to receiving such messages from you or another party on whose behalf you may be commissioned. The CAN-SPAM Act outlines requirements for sending out commercial emails. These rules govern the Internet by United States law. A brief description of the CAN-SPAM Act follows:

Bans false or misleading header information. Requires valid "reply" and "from" addresses. These must be accurate and identify the person who initiated the email.
Prohibits deceptive subject lines. The subject line cannot mislead the recipient about the contents or subject matter of the message.
Requires the email to provide recipients with a valid opt-out method. You must provide a return email address or another Internet-based response mechanism that allows a recipient to ask you not to send future email messages to that email address, and you must honor the requests. You may create a "menu" of choices to allow a recipient to opt out of certain types of messages, but you must include the option to end any commercial messages from the sender.
Any opt-out mechanism you offer must be able to process opt-out requests for at least thirty days after you send your commercial email. When you receive an opt-out request, the law gives you ten business days to stop sending email to the requestor's email address. You cannot help another entity send email to that address, or have another entity send email on your behalf to that address. Finally, it's illegal for you to sell or transfer the email addresses of people who choose not to receive your email, even in the form of a mailing list, unless you transfer the addresses so another entity can comply with the law.
Include physical mailing address. Your message must contain clear and conspicuous notice that the message is an advertisement or solicitation and that the recipient can opt out of receiving more commercial email from you. It also must include your valid physical postal address.

Reporting Spam

If you suspect that ON THE SPOT has been used to send spam, please contact us immediately at support@onthespotsystems.com and we will investigate accordingly.

6. MODIFICATIONS TO SERVICE

Real-Time Data Solutions, LLC reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Real-Time Data Solutions, LLC shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

You agree that Real-Time Data Solutions, LLC has no responsibility or liability for the deletion or failure to store any survey data or other Content maintained or transmitted by the Service. You acknowledge that Real-Time Data Solutions, LLC reserves the right to delete accounts that are inactive for an extended period of time. You further acknowledge that Real-Time Data Solutions, LLC reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

7. Survey Data

7.1 Restrictions. During the Term ON THE SPOT will not use or disclose the Survey Data for a purpose competitive with a User. Real-Time Data Solutions, LLC will take reasonable steps to protect the Survey Data from unauthorized disclosure. Real-Time Data Solutions, LLC will not sell, distribute, or otherwise share Survey Data with any third parties except vendors and contractors engaged by Real-Time Data Solutions, LLC to provide the Services.

7.2 Aggregated Data. Notwithstanding the foregoing, Real-Time Data Solutions, LLC may use, store and distribute the results from a survey in an aggregated form for comparative or marketing purposes. Real-Time Data Solutions, LLC will not disclose any aggregated Survey Data that could identify the User or a Consumer. These restrictions will not apply to information Real-Time Data Solutions, LLC obtains about a Consumer in connection with its delivery of services to another User or through means unrelated to the services provided to User hereunder.

7.3 Requested information. You agree that you will not collect any of the following data elements that relate to a person using ON THE SPOT: (a) Social Security number; (b) driver's license number or state-issued identification card number; (c) passport or national identification number; (d) financial account number, or credit or debit card number; or (e) protected health information ("PHI").

8. COPYRIGHTS

The Software Application Services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Software Application Services are licensed, not sold.

All title and copyrights in and to the Software are owned by Real-Time Data Solutions, LLC or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the Software Application Services is the property of the respective content owner and also may be protected by applicable copyright or other intellectual property laws and treaties.

9. LINKS TO THIRD PARTIES

Real-Time Data Solutions, LLC makes no claims or representations about any Web Site not under Real-Time Data Solutions, LLC's control that a User may access from CLIENTS.ONTHESPOTSYSTEMS.com’s web site-- by link, frame, or any other means ("Linked Site"). Any link, frame, or any other means to access any Linked Site provided CLIENTS.ONTHESPOTSYSTEMS.com (and related sites) or otherwise on CLIENTS.ONTHESPOTSYSTEMS.com’s web site does not constitute Real-Time Data Solutions, LLC's endorsement, recommendation, or acceptance of any responsibility for the content of that Linked Site or the operators of that Linked Site.

10. Use of Marks

Real-Time Data Solutions, LLC may display the "User's" business name and logo on the Real-Time Data Solutions, LLC’s websites, on case studies and other marketing materials subject to "Users" trademark usage standard guidelines during the term of this Agreement and for a period of one (1) year from the expiration date of this Agreement.

11. LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY MADE TO THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES AND TO THE INFORMATION THEREIN. Real-Time Data Solutions, LLC AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES AT ANY TIME.

Real-Time Data Solutions, LLC AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. CLIENTS.ONTHESPOTSYSTEMS.COM AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND NON-INFRINGEMENT.

YOU SPECIFICALLY AGREE THAT Real-Time Data Solutions, LLC SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH A CLIENTS.ONTHESPOTSYSTEMS.COM SITE/SERVICE. YOU SPECIFICALLY AGREE THAT Real-Time Data Solutions, LLC IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER'S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. YOU SPECIFICALLY AGREE THAT CLIENTS.ONTHESPOTSYSTEMS.COM IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING AND/OR INCLUDED IN A CLIENTS.ONTHESPOTSYSTEMS.COM SITE/SERVICE BY ANY THIRD PARTY.

IN NO EVENT SHALL Real-Time Data Solutions, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES, WITH THE DELAY OR INABILITY TO USE THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF CLIENTS.ONTHESPOTSYSTEMS.COM OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE CLIENTS.ONTHESPOTSYSTEMS.COM SITES/SERVICES.

If for any reason a court of competent jurisdiction finds any provision or portion of the Terms of Use to be unenforceable, the remainder of the Terms of Use will continue in full force and effect.

These Terms of Use constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by Real-Time Data Solutions, LLC

12. SMS/TEXT MESSAGING (On The Spot - Survey)

On The Spot - Survey is a text messaging program operated by Real-Time Data Solutions, LLC that sends survey invitations and survey links on behalf of businesses that use ON THE SPOT, to mobile numbers that have opted in to receive them.

Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. You will receive one message confirming your opt-out and no further messages will be sent.
Reply HELP for help, or email Support@onthespotsystems.com.
Carriers are not liable for delayed or undelivered messages.
Mobile phone numbers and SMS opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Users who send survey invitations by text message through ON THE SPOT may only send to recipients who have given consent to receive them, and are subject to the same permission requirements as Section 5 above.

Contact Us

If you have any questions or suggestions regarding this policy, please contact us at:

Email: Support@onthespotsystems.com